Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account information (name, email, company name)
• Authentication data from third-party providers (such as Google Sign-In), including your name, email, and profile picture
• Payment information (processed securely through our payment processor)
• Design files and project data you upload, including background images and design elements
• Content processed by AI features, including canvas images for scope generation and voice recordings for transcription (audio is processed in real-time and not stored)
• Electronic signature data when you or your clients sign proposals, including signature images, signer name, IP address, device information, and timestamp
• Client information you provide when creating proposals (name, email, address)
• Proposal engagement data including view counts, time spent, scroll depth, and device type
• Communications with our support team
• Usage data and analytics collected through third-party tools
• Information collected automatically through cookies, tracking pixels, and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and send transaction confirmations
• Power AI features such as ScopeAssist (scope of work generation) and voice-to-text transcription
• Enable electronic signature functionality for proposals, including capturing signatures, verifying signer identity, and generating signed PDF documents
• Maintain audit trails for signed documents to ensure legal validity and compliance
• Send proposal notifications and signed document confirmations to you and your clients
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect and prevent fraud and abuse

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We work with third-party service providers who perform services on our behalf, including:
  • Payment processing and billing
  • Website hosting and infrastructure
  • Authentication services (Google Sign-In)
  • AI processing services (OpenAI for scope generation and voice transcription)
  • Analytics and usage tracking (Google Tag Manager, Google Analytics)
  • Advertising and marketing (Facebook Pixel for ad measurement and optimization)
  • Customer support tools (live chat services)
  • Document storage (Bunny CDN for signed proposal PDFs)
• Your Clients: When you send proposals, your clients will receive access to view the proposal and sign it. Signed documents are shared with both you and your client
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: We may share information for any other purpose disclosed to you with your consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is ever fully secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data by contacting us at support@yardpal.net.

Signed Documents: Signed proposal PDFs and their associated audit trails are retained for a minimum of 7 years to comply with legal and regulatory requirements for electronic records. This retention period ensures the legal validity of signed documents and supports dispute resolution if needed.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Export your data in a portable format

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data, analyze user behavior, and improve our services. These technologies include:

• Google Tag Manager: A tag management system that allows us to manage and deploy marketing tags (snippets of code or tracking pixels) on our website without modifying the code directly
• Facebook Pixel: A tracking tool that helps us measure the effectiveness of our advertising by understanding the actions people take on our website
• Analytics Tools: We use various analytics services to understand how visitors use our website, including page views, session duration, and user interactions
• Live Chat: We may use live chat functionality to provide customer support. Chat transcripts may be stored to improve service quality

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our services. You can also opt out of interest-based advertising through your Facebook ad preferences or industry opt-out tools.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy, please contact us at:

Email: support@yardpal.net